ClubSort Help
Find your way around ClubSort.
Guides and answers for getting the most from your club, your team and your coaching work.
Welcome to ClubSortGetting Started
Create a club and choose a PackageGetting Started
Accept an invitation and set your passwordGetting Started
Understand Users, Profiles and rolesGetting Started
Switch your active ProfileGetting Started
Set up your first TeamGetting Started
Add your first PlayersGetting Started
Manage Club detailsClubs, People and Administration
Invite staff and manage UsersClubs, People and Administration
Assign and change a Profile roleClubs, People and Administration
Manage Profile accessClubs, People and Administration
Configure Ages, Phases and ThemesClubs, People and Administration
Create and publish AssessmentsClubs, People and Administration
Create and manage Development ProgramsClubs, People and Administration
Understand Club settings and feature availabilityClubs, People and Administration
Create and edit a TeamTeams and Players
Assign Team ownersTeams and Players
Add a Player to a TeamTeams and Players
Add a child Player and guardian accountTeams and Players
Borrow a Player from another TeamTeams and Players
Update Player number, position and Team avatarTeams and Players
View the Player Hub and Player statisticsTeams and Players
Remove or end a Player's Team MembershipTeams and Players
Create an EventEvents and Attendance
Choose Training, Game or EventEvents and Attendance
Attach a session Plan to an EventEvents and Attendance
Share an Event with the TeamEvents and Attendance
Record and update AttendanceEvents and Attendance
Respond to an Attendance request as a PlayerEvents and Attendance
Assign Event tasks and post activityEvents and Attendance
Edit or cancel an EventEvents and Attendance
Understand session PlansSession Plans
Create a session PlanSession Plans
Build a Plan in the Canvas/Plan EditorSession Plans
Add and organise activitiesSession Plans
Keep a Plan private or share itSession Plans
Submit a Plan for approvalSession Plans
Approve or return a PlanSession Plans
Attach an approved Plan to an EventSession Plans
Print, export, import and replicate a PlanSession Plans
Why a Plan cannot be edited or deletedSession Plans
Prepare a Game Event for trackingGame Tracker
Track a Game liveGame Tracker
Manage periods and the clockGame Tracker
Record goals, cards and substitutionsGame Tracker
Complete a Game and view the resultGame Tracker
Understand Assessments and ReviewsAssessments and Reviews
Create a Review for a PlayerAssessments and Reviews
Complete and submit a ReviewAssessments and Reviews
Approve or return a ReviewAssessments and Reviews
Release an approved ReviewAssessments and Reviews
View a released Review as a PlayerAssessments and Reviews
Replicate an Assessment or ReviewAssessments and Reviews
Generate Player, Team and Club insightsInsights and Notifications
Read Attendance insightsInsights and Notifications
Read Game and Player insightsInsights and Notifications
Understand notificationsInsights and Notifications
Manage notification preferencesInsights and Notifications
Understand User accounts and ProfilesAccount, Permissions and Billing
Understand roles and permissionsAccount, Permissions and Billing
Understand team and Club visibilityAccount, Permissions and Billing
Understand PackagesAccount, Permissions and Billing
Understand subscription limitsAccount, Permissions and Billing
Manage billing and payment detailsAccount, Permissions and Billing
Reset your passwordAccount, Permissions and Billing
Sign out and protect your accountAccount, Permissions and Billing
Understand the setup orderSpaces, Schedules and Training Planner
Create a Space TypeSpaces, Schedules and Training Planner
Create and organise a physical SpaceSpaces, Schedules and Training Planner
Create a SpaceScheduleSpaces, Schedules and Training Planner
Configure Training AreasSpaces, Schedules and Training Planner
Allocate Teams in PlannerSpaces, Schedules and Training Planner
Understand Team training frequencySpaces, Schedules and Training Planner
Use the All spaces overviewSpaces, Schedules and Training Planner
Publish and update a scheduleSpaces, Schedules and Training Planner
Generate draft Training EventsSpaces, Schedules and Training Planner
Troubleshoot schedulingSpaces, Schedules and Training Planner
I cannot see a Team, Player or EventTroubleshooting and FAQ
I cannot create a Team, Player, Plan or UserTroubleshooting and FAQ
An invitation or notification did not arriveTroubleshooting and FAQ
I forgot my passwordTroubleshooting and FAQ
Why is Attendance still Pending?Troubleshooting and FAQ
Why cannot a Coach edit a Plan?Troubleshooting and FAQ
Why cannot a Player see a Review?Troubleshooting and FAQ
What do T1, T2, T3 and T4 mean?Troubleshooting and FAQ
Why is Game Tracker missing?Troubleshooting and FAQ
Why is an approved Plan not available on an Event?Troubleshooting and FAQ
Why is an insight empty or unexpected?Troubleshooting and FAQ
How do I report a problem?Troubleshooting and FAQ
Quick checksTroubleshooting and FAQ
Search 90 Help articles
User guide
What do you need to do?
Choose a topic to find practical steps, role guidance and answers to common questions.
01Getting StartedThis section takes you from setting up, your first ClubSort login to a working club, team and player list.
02Clubs, People and AdministrationThis section covers the Club-level tasks used to organise people, settings, Assessments and Development Programs.
03Teams and PlayersUse this section to build Teams, maintain Players and understand the difference between a primary and borrowed Membership.
04Events and AttendanceUse Events to schedule Training, Games and other activities for a Team. Use Attendance to collect each Player's response.
05Session PlansPlans are reusable coaching sessions. A Plan can contain ordered activities, remain private or be shared, go through approval, and be attached to an Event.
06Game TrackerGame Tracker records the live details of a Game Event, including the squad, formation, score, goals, substitutions, cards and notes.
07Assessments and ReviewsAn Assessment is a reusable template. A Review is a completed Assessment for a Player. Reviews use one of four optional terms: T1 , T2 , T3 and T4 . These
08Insights and NotificationsInsights summarise Club, Team and Player information. Notifications tell you when ClubSort needs your attention, subject to your notification preferences.
09Account, Permissions and BillingThis section explains User accounts, Profile permissions, Packages, subscription limits and password management.
10Spaces, Schedules and Training PlannerThis section explains how to configure the physical spaces used by a Club, define the Space Types and Training Areas available in them.
11Troubleshooting and FAQUse the checks below before contacting your Club administrator.