ClubSort Help
Find your way around ClubSort.
Guides and answers for getting the most from your club, your team and your coaching work.
Welcome to ClubSortGetting Started
Create a club and choose a PackageGetting Started
Accept an invitation and set your passwordGetting Started
Understand Users, Profiles and rolesGetting Started
Switch your active ProfileGetting Started
Set up a new Club in 10 stepsGetting Started
Set up your first TeamGetting Started
Add your first PlayersGetting Started
Manage Club detailsClubs, People and Administration
Invite staff and manage UsersClubs, People and Administration
Assign and change a Profile roleClubs, People and Administration
Manage Profile accessClubs, People and Administration
Configure Ages, Phases and ThemesClubs, People and Administration
Create position groups and positionsClubs, People and Administration
Manage SeasonsClubs, People and Administration
Create and manage Club-wide tasksClubs, People and Administration
Create and publish AssessmentsClubs, People and Administration
Create and manage Development ProgramsClubs, People and Administration
Understand Club settings and feature availabilityClubs, People and Administration
Create and edit a TeamTeams and Players
Assign Team ownersTeams and Players
Add a Player to a TeamTeams and Players
Import Players from a CSVTeams and Players
Add a child Player and guardian accountTeams and Players
Borrow a Player from another TeamTeams and Players
Update Player number, position and Team avatarTeams and Players
View the Player Hub and Player statisticsTeams and Players
Remove or end a Player's Team MembershipTeams and Players
Create an EventEvents and Attendance
Choose Training, Game or EventEvents and Attendance
Attach a session Plan to an EventEvents and Attendance
Share an Event with the TeamEvents and Attendance
Record and update AttendanceEvents and Attendance
Respond to an Attendance request as a PlayerEvents and Attendance
Assign Event tasks and post activityEvents and Attendance
Edit or cancel an EventEvents and Attendance
Understand session PlansSession Plans
Create a session PlanSession Plans
Build a Plan with the BuilderSession Plans
Build a Plan in the Canvas/Plan EditorSession Plans
Add and organise activitiesSession Plans
Keep a Plan private or share itSession Plans
Submit a Plan for approvalSession Plans
Approve or return a PlanSession Plans
Attach an approved Plan to an EventSession Plans
Print, export, import and replicate a PlanSession Plans
Why a Plan cannot be edited or deletedSession Plans
Create and manage a FormationGame Tracker
Prepare a Game Event for trackingGame Tracker
Track a Game liveGame Tracker
Use the Game Time AssistantGame Tracker
Manage periods and the clockGame Tracker
Record goals, cards and substitutionsGame Tracker
Track Player positions in Advanced viewGame Tracker
Complete a Game and view the resultGame Tracker
Understand Assessments and ReviewsAssessments and Reviews
Configure Coaching StandardsAssessments and Reviews
Create a Review for a PlayerAssessments and Reviews
Complete and submit a ReviewAssessments and Reviews
Approve or return a ReviewAssessments and Reviews
Release an approved ReviewAssessments and Reviews
View a released Review as a PlayerAssessments and Reviews
Replicate an Assessment or ReviewAssessments and Reviews
Generate Player, Team and Club insightsInsights and Notifications
Read Attendance insightsInsights and Notifications
Read Game and Player insightsInsights and Notifications
Review coaching StandardsInsights and Notifications
Understand notificationsInsights and Notifications
Send club announcementsInsights and Notifications
Manage notification preferencesInsights and Notifications
Understand User accounts and ProfilesAccount, Permissions and Billing
Understand roles and permissionsAccount, Permissions and Billing
Understand team and Club visibilityAccount, Permissions and Billing
Understand PackagesAccount, Permissions and Billing
Understand subscription limitsAccount, Permissions and Billing
Manage billing and payment detailsAccount, Permissions and Billing
Reset your passwordAccount, Permissions and Billing
Sign out and protect your accountAccount, Permissions and Billing
Understand the setup orderSpaces, Schedules and Training Planner
Create a Space TypeSpaces, Schedules and Training Planner
Create and organise a physical SpaceSpaces, Schedules and Training Planner
Create a SpaceScheduleSpaces, Schedules and Training Planner
Configure Training AreasSpaces, Schedules and Training Planner
Allocate Teams in PlannerSpaces, Schedules and Training Planner
Understand Team training frequencySpaces, Schedules and Training Planner
Use the All spaces overviewSpaces, Schedules and Training Planner
Publish and update a scheduleSpaces, Schedules and Training Planner
Generate draft Training EventsSpaces, Schedules and Training Planner
Troubleshoot schedulingSpaces, Schedules and Training Planner
Understand active and archived SeasonsSeasons
Create a SeasonSeasons
Roll over a SeasonSeasons
Select a SeasonSeasons
Work in an archived SeasonSeasons
Organise Review Periods by SeasonSeasons
I cannot see a Team, Player or EventTroubleshooting and FAQ
I cannot create a Team, Player, Plan or UserTroubleshooting and FAQ
Why are the create controls hidden?Troubleshooting and FAQ
An invitation or notification did not arriveTroubleshooting and FAQ
I forgot my passwordTroubleshooting and FAQ
Why is Attendance still Pending?Troubleshooting and FAQ
Why cannot a Coach edit a Plan?Troubleshooting and FAQ
Why cannot a Player see a Review?Troubleshooting and FAQ
What are Review Periods and Cycles?Troubleshooting and FAQ
Why is Game Tracker missing?Troubleshooting and FAQ
Why is a Club task missing from an Event?Troubleshooting and FAQ
Why cannot I delete a Club-wide task?Troubleshooting and FAQ
Why did a task notification not arrive?Troubleshooting and FAQ
Why is an approved Plan not available on an Event?Troubleshooting and FAQ
Why is an insight empty or unexpected?Troubleshooting and FAQ
How do I report a problem?Troubleshooting and FAQ
Quick checksTroubleshooting and FAQ
Search 112 Help articles
User guide
What do you need to do?
Choose a topic to find practical steps, role guidance and answers to common questions.
01Getting StartedThis section takes you from your first ClubSort login to a working club, team and player list.
02Clubs, People and AdministrationThis section covers the Club-level tools used to organise people, settings, tasks, Assessments and Development Programs.
03Teams and PlayersUse this section to build Teams, maintain Players and understand the difference between a primary and borrowed Membership.
04Events and AttendanceUse Events to schedule Training, Games and other activities for a Team. Use Attendance to collect each Player's response.
05Session PlansPlans are reusable coaching sessions. A Plan can contain ordered activities, remain private or be shared, go through approval, and be attached to an Event.
06Game TrackerGame Tracker records the live details of a Game Event, including the squad, formation, score, goals, substitutions, cards and notes. Use the Advanced view whe
07Assessments and ReviewsAn Assessment is a reusable template. A Review is a completed Assessment for a Player. Reviews are assigned to a configurable Review Period within a Club-defi
08Insights and NotificationsInsights summarise Club, Team and Player information. Notifications tell you when ClubSort needs your attention, subject to your notification preferences.
09Account, Permissions and BillingThis section explains User accounts, Profile permissions, Packages, subscription limits and password management.
10Spaces, Schedules and Training PlannerThis section explains how to configure the physical spaces used by a Club, define the Space Types and Training Areas available in them.
11SeasonsSeasons organise the Teams, Events, Review Periods and Reviews that belong to a particular period of Club activity. Use a Season to keep records together across
12Troubleshooting and FAQUse the checks below before contacting your Club administrator.