Confirm your active Profile, Club and Team Membership. Ask a Director or Custodian to check your role and Team access. A Player may have a primary Team and a separate borrowed Membership.
ClubSort Help
Troubleshooting and FAQ
Use the checks below before contacting your Club administrator.
I cannot create a Team, Player, Plan or User
Check the Package limit and the active Profile. A limit may apply to primary Players, non-Player Profiles, Teams or Plans. Do not create a duplicate record to work around a limit.
An invitation or notification did not arrive
Check the email address, junk folder and notification preferences. Ask the sender to confirm the invitation or related record. A Club administrator may need to resend the invitation.
I forgot my password
Use Reset your password. A reset does not remove Profiles or change your permissions.
Why is Attendance still Pending?
Pending means the Attendance request is waiting for a response. Not Sent means the request has not been sent. Attending and Not Attending are confirmed responses.
Why cannot a Coach edit a Plan?
A Plan is pending or approved. A Coach can edit a returned Plan after a Director or Custodian chooses Return for changes. To make a new version of an approved Plan, use Replicate a Plan.
Why cannot a Player see a Review?
The Review must be approved and then released. Release can be performed by a Coach, Director or Custodian. The Player must also use the correct active Profile.
What do T1, T2, T3 and T4 mean?
They are four optional Review terms. They are not quarters, and Clubs do not need to use all four.
Why is Game Tracker missing?
The Event must be a Game with Tracking enabled. You also need access to the Event's Team. Ask a Director or Custodian whether Tracking is available for the Club.
Why is an approved Plan not available on an Event?
Check that the Plan is approved, shared or visible to your active Profile, and compatible with the Event's Team. A private Plan may not be available to other Coaches.
Why is an insight empty or unexpected?
Check the Player, Team or Club scope, filters and date range. Confirm that Attendance or Game records exist and that your active Profile can access them.
How do I report a problem?
Record the page, action, approximate time, active Profile and a short description of what you expected and what happened. Include a screenshot only after removing names, email addresses and other personal information. Do not send passwords or payment details.